Support

Trust an Industry Leader
Citrix Systems, Inc. is the global market leader and most trusted name in on-demand remote support. Citrix customers include 100 percent of the Fortune 100, the world’s largest Internet companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and individuals.

Your Protection
Permission-based access is an essential part of GoToAssist Corporate remote support security, protecting the customer’s computer and the data contained therein. All GoToAssist Corporate sessions must be initiated by the remote customer and the customer is always prompted for permission before any screen sharing, remote control or transfer of diagnostic data, files or other information.

End-to-End Encryption
All GoToAssist Corporate connections are encrypted end to end and accessible only by authorized support session participants. Screen-sharing data, keyboard/mouse control data and text chat information are never exposed in unencrypted form while temporarily resident within Citrix communication servers or during transmission across public or private networks.

Termination with a click
A click on the exit button at either end of a connection will immediately terminate the GoToAssist session.

SRP Protocols
End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.